Data Deletion Instructions
Last updated: 2026-10-14
You can request deletion of your data from Munjiz at any time, using any of three methods. Methods 1 and 2 cover all of your data in Munjiz; Method 3, from Facebook, concerns only what passes through our app there, and its limits are in the note below it.
Method 1: From inside Munjiz
- Sign in at munjiz.ai/app/login
- Open Settings (الإعدادات) and scroll to the Your account section (حسابك): munjiz.ai/app/lsettings
- Expand Delete your account and data (حذف حسابك وبياناتك) at the bottom of that section, and type the word حذف ("delete") to confirm
- Click Request data deletion (اطلب حذف بياناتي)
Your request is recorded and a confirmation code is shown so you can track it. It is reviewed rather than executed on the spot: we contact you to verify your identity, then delete within the timelines below.
Method 2: By email
Send a request to privacy@munjiz.ai from the email associated with your Munjiz account: we use this to verify your identity.
Use the subject line: Data Deletion Request. We reply with a confirmation code within two business days.
Method 3: From Facebook settings
- Open Facebook Settings → Business Integrations
- Select Munjiz AI and click Remove
Important: Removing Munjiz AI from Facebook stops our app's access to your account, but the deletion request Meta then sends us is not processed on our side yet, so it deletes nothing stored inside Munjiz. If your ad account is linked to Munjiz through a connection partner rather than our app, you may not find Munjiz AI in that list, and removing it does not stop that access. To delete everything and stop all of Munjiz's access, also use Method 1 or Method 2.
What Gets Deleted
- Access tokens and refresh tokens.
- Meta User ID.
- Business IDs.
- Ad Account IDs.
- Cached campaign and performance data.
- Your campaign-change log: the changes Munjiz proposed to your campaigns, who approved or dismissed each one, and when.
- Scheduled tasks linked to your account.
- Your webhook subscriptions.
What May Be Retained, and Why
- Billing and payment records: 5 years, as required by accounting and tax regulations in the Sultanate of Oman.
- Log of actions on your account: what our team or you did in your account settings and when, such as a plan change or choosing an ad account, with the IP address. It is not deleted with the account, and we erase your Meta ad account IDs from it. Retained for the legal protection of both parties.
These records contain no access tokens, no campaign data, and no information from Meta.
Processing Time
A request from inside Munjiz or by email is reviewed before it is executed: we verify its owner first. The automatic request from Meta is not processed on our side yet, so request deletion using Method 1 or Method 2. Timelines count from execution.
- Access tokens
- First thing deleted on execution
- Meta and account identifiers
- Within 7 days
- Cached campaign data
- Within 30 days
- Backups
- Within 90 days
Confirmation Code and Tracking
Every deletion request made with Method 1 or Method 2 generates a unique confirmation code. You receive it on screen with Method 1, or by email with Method 2.
To check the status of your request, visit: munjiz.ai/deletion-status and enter your confirmation code. This page shows no personal data, only the status.
Contact
- privacy@munjiz.ai
- Phone
- +968 95506022
- Company
- Trio solutions hub SPC ملتقى الحلول الثلاثية ش ش و
- Commercial Registration
- 1571342